A “one size fits all” approach does not work for today’s diverse clientele.  It’s important to balance traditional “brick and mortar” operations with digital offerings such as omni-channel contact centers, IVRs, web portals, and mobile apps.

Data in our HHS programs is often difficult to obtain and even more challenging to make sense of.  Interactive, timely and actionable data analytics can help you understand, transform, and manage at all levels of your organization.

Verifications, documents, and tasks are a mixture of paper and digital elements and can come from a variety of sources.  A robust solution to efficiently capture, categorize, and complete the associated work is essential in today’s HHS program operations.

The COVID-19 pandemic has radically changed the way that work is done, and the HHS sector is no exception.  Moving forward, a structured and standardized environment for remote work will be crucial for maintaining a talented and dedicated front-line workforce.

New technology is not always the only, or best solution to your challenges.  In many cases, the issue may be that the underlying business processes driving our work are in need of improvement or redesign.

Eligibility determination will always be a critical component for HHS programs.  Ongoing system modernization efforts provide the opportunity to align eligibility policies and processes across multiple programs and technologies.