Virtual Integration

While projects in any of these categories are important, single systems no longer account for the holistic experience of consumers or front-line workers. Instead, the key to transformation lies in the integration of technologies, processes and programs.

At Clarity Solutions Group, we like to talk about this as “Virtual Integration,” which can include:

  • Vertical integration across multiple technology stacks (e.g. Integrated Eligibility, Document Management, and Contact Centers)

  • Horizontal integration across multiple agencies and programs (e.g. SNAP, WIC, HEAP)