Intersections
Linking Systems and Strategy for Human-Centered Solutions
November 1, 2025
When agencies reach out to clients—especially those living in poverty or under chronic stress—critical messages often go unnoticed. This isn’t just a matter of distraction or neglect.
October 14, 2025
Across the country, public sector leaders are asking the same questions: When do we get back to normal? How do we rebuild the workforce? How do we keep up when we're already understaffed?
August 20, 2025
Across the country, public sector leaders are asking the same questions: When do we get back to normal? How do we rebuild the workforce? How do we keep up when we're already understaffed?
July 16, 2025
On July 4, 2025, the “One Big Beautiful Bill Act” (OBBBA) was signed into law, ushering in the most comprehensive updates to public assistance programs in a generation.
May 13, 2025
Uncertainty has become the new normal for public sector Health and Human Services (HHS) agencies. Shifting federal policies, funding volatility, workforce shortages, and growing community needs have made steady leadership more difficult — and more important — than ever.
March 14, 2025
This post started as a response to a newsletter from Stephanie Evergreen about digital fatigue. She pointed out that even The Onion, the satirical news site, is bringing back a print edition—an ironic but fitting response to our collective exhaustion from being Always Be Online (ABO)
