Enterprise Postal Intelligence,
Made Clear
Tools once reserved for the biggest names in mail — Now available to every organization that depends on it.
You know your mail matters.
The infrastructure to manage it thoroughly — from document creation to delivery tracking, automated follow-up, and inbound response processing —has always been out of reach.
ClarityLink changes that.
Every Document
Reaches the
Right Person
40–50% of movers never file with USPS. Standard CASS + NCOA only finds people who reported their move. We go further.
Physical and Digital,
Working
Together
Every piece tracked from production to doorstep. When mail doesn’t land, the platform acts — automatically across text, email, and IVR.
Responses
Captured,
Not Chased
Documents, forms, and replies come back through any channel — mail, upload, scan, fax — indexed and routed without manual handling.
The Problem
Most organizations are still reacting to failed mail. When a letter doesn’t arrive, the cost isn’t just postage.
It’s staff time, compliance exposure, delayed decisions, and customers who never knew what they missed.
How it Works
One integrated workflow. Four stages.
ClarityLink covers the full communication loop — from creating and sending a document to confirming it was received and processing the response. Each stage works independently, or as part of the whole.
Cleanse & Update
Address quality before every mailing — so the right document reaches the right person the first time.
- CASS + DPV validation on every record
- NCOALink 48-month change-of-address
- Finds the 40–50% of bad addresses that NCOA misses
- Deceased, incarcerated, and suppression flags
Create, Enhance & Send
Documents created, enhanced, and mailed — from the desktop, or through an automated data workflow.
- Print from any desktop app — routes directly to production mail
- Data-driven document composition for notices, renewals, and compliance correspondence
- Add IMBs, QR codes, and tracking enhancements without touching source systems
- Certified Mail with Electronic Return Receipt
Track & Follow Up
Every piece tracked in real time. When mail fails or goes unread, the system acts — automatically.
- IMB tracking and USPS Informed Delivery on every envelope
- Automated text, email, and voice triggered by delivery events
- Fraud detection: flags suspicious rerouting and disappearing mail
- ACS data and USPS Secure Destruction for undeliverables
Receive & Process
Documents received from
any channel — sorted and routed without manual handling
- Secure upload portal — no login required for recipients
- Accepts mail, scan, fax, email, upload, and drop-off
- OCR classification and auto-indexing on custom form templates
- Auto-routes to OnBase, Perceptive, CaseWorks, or custom EDMS
Start anywhere.
Most users begin with one stage and expand.
ClarityLink integrates with your existing systems — it doesn’t replace them.
Industries
Wherever high-volume mail and accountability intersect.
The address failure problem isn’t unique to any one sector.
If your organization depends on mail reaching people — and needs to prove it did — ClarityLink was built for you.
Insurance &
Financial Services
Policy notices, cancellations, and RESPA/TILA disclosures require documented delivery. Every returned piece is a compliance event waiting to become a legal one.
Healthcare &
Managed Care
Member correspondence, EOBs, and prior auth notices. The address-failure and member-churn dynamic is identical to what drives problems in government programs. The fix is the same.
Utilities &
Telecom
High address churn. Shutoff notices, billing correspondence, and regulatory filings depend on accurate, provable delivery. Returned mail costs scale fast at volume.
Property
Management
Legal notices, lease documents, and eviction processes require a documented, verifiable chain of custody.
Certified mail automation handles it end-to-end.
Legal Services &
Collections
FDCPA compliance, service of process, skip-tracing limitations. When delivery can be disputed, you need
timestamped proof
and a full audit trail to stand behind.
Government
Programs
Live deployments supporting Medicaid, SNAP, TANF, and child support in Ohio and Minnesota. Equalis Group contract eliminates separate procurement requirements.
Address Intelligence
Standard tools catch the people who reported their move.
We catch the ones who didn’t.
NCOA only finds people who filed a change-of-address with USPS.
That’s a minority of movers.
Our address stack draws on 600M+ records built from high-volume private-sector mailer data — the same intelligence the biggest names in mail have always relied on.
Capabilities
Everything in one platform. Nothing ripped and replaced.
ClarityLink is system-agnostic and integrates with your existing document management, case management, and CRM systems.
Deploy one module or all four — it’s the same platform either way.
Create Documents the Way
Your Workflow Requires
Centrally Enhance
Every Outgoing Piece
Production-Grade Mail
with Full Delivery Visibility
Automated Outreach Triggered by
What Actually Happened
Every Channel,
One Intake Workflow
Connects to What
You Already Have
Built for What you Need
Start where it makes sense. Expand when you’re ready.
ClarityLink is available in two module tracks — Outbound and Inbound — each with their own tiers. Both can be deployed independently or bundled. All inbound and outbound transaction volumes aggregate toward a single annual pricing tier.
No per-click charges. No hidden fees. Contact us for pricing.
OutBound Communication
Address
Quality
The right foundation for any outbound mail program. Validate addresses, catch bad data, and clean your list before a single piece goes out.
- CASS + DPV validation; always included at no charge
- NCOALink 48-month change-of-address
- Proprietary move intelligence; catches the 40–50% USPS misses
- DMA, Deceased, and Incarcerated suppression
Full Postal
Insight
Add visibility and compliance infrastructure to every piece you mail — tracking, destruction, and digital follow-up built in.
- Everything in Address Quality
- IMB assignment and USPS Informed Visibility tracking
- USPS Secure Destruction for undeliverable PII mail — timestamped proof included
- 1 digital follow-up message (SMS or email) per transaction included
Premium Postal
Workflow
Add document production and physical-to-digital integration — for organizations ready to automate the full outbound workflow.
- Everything in Full Postal Insight
- OfficeMail Virtual Print Driver for desktop-to-production mail
- Data-driven document composition for automated notice generation
- 3 digital follow-up messages per envelope included
Full Service
Mail Production
Fully managed — for organizations that want enterprise-grade mail operations without running a mailroom.
- Everything in Premium Postal Workflow
- Clarity handles print, insert, meter, and mail end-to-end
- Materials, envelopes, and postage included
- No equipment or dedicated production staff required
Inbound Communication
Doc
Uploader
A simple, secure entry point for digital document intake —
with no login barrier for the people submitting documents.
- Secure web upload portal via QR code, text link, or embedded on your site
- No login or account creation required for recipients
- Automated delivery to your EDMS or document management system
- 1 digital notification per document included
Enhanced
Document Intake
Full omni-channel intake with intelligent classification — for organizations processing significant inbound document volume across multiple channels.
- Everything in Doc Uploader
- Omni-channel capture: mail, scan, fax, email, and upload in one workflow
- OCR with custom template recognition and keyword mapping
- 3 digital notifications per document included
Premium Document
Processing
AI-assisted processing with human oversight — for high-stakes documents where accuracy, SLA accountability, and closed-loop verification are required.
- Everything in Enhanced Document Intake
- AI-assisted data extraction with confidence scoring
- Human-in-the-loop verification for low-confidence or exception documents
- SLA dashboards and real-time processing performance reporting
Bundled deployments available. Most clients implement both outbound and inbound modules. When deployed together, all transaction volumes — mail pieces sent and documents received — aggregate toward a single annual tier. The more you use, the lower your per-unit cost. Contact us to discuss the right combination for your organization.
Security and Compliance
Built for organizations that can’t afford a breach.
Hosted on Microsoft Azure (US Central). SOC 2 Type 2 audited. Data minimization by design — we only touch what we need to deliver the service, and we purge it within 7 days.
Encryption
End-to-End
Data Protection
TLS 1.2 in transit. AES-256 at rest. FIPS 140-2 compliant. Azure Storage is never exposed to the public internet — only accessible through ClarityLink Azure Functions.
Retention
7-Day
File Purge
Files retained a maximum of 7 calendar days. Nightly purge of operational data. No document content stored in the database — metadata only.
Access Control
Role-Based Access &
Full Audit Logs
Microsoft Entra ID for portal access. Role-based controls at every level. Azure Application Insights logs every transaction — available on request for audits and compliance reviews.
Fraud Detection
Mail Chain
of Custody
Real-time flags on suspicious rerouting and delivery anomalies. Timestamped digital proof of delivery creates a defensible record for disputes and legal proceedings.
Destruction
USPS Secure Destruction™
Undeliverable PII mail destroyed at USPS facilities with time, date, and location-stamped proof. Satisfies GLBA, SEC, and IRS requirements for secure disposal of undeliverable mail.
Cloud
Azure-Native Infrastructure
Microsoft Defender for Cloud with advanced threat protection and anomaly detection. SOC 2 Type 2 audited. Bridge letters and audit reports available on request.
